Feature Requests

Allow users to see all faxes for associated numbers even when sent through API

I think many could make use of the ability to apply changes to multiple users/subaccount users at once. Being able to update certain user details (caller ID, fax notification settings, etc) of multiple users the same way we can delete and transfer multiple users via checklist would save a lot of time when making repetitive changes. Thanks for the consideration!

Our company has thousands of accounts and with the new "limits" all being in one page it is constantly crashing the webpage and makes our jobs difficult. The limits setting was much better where it was under Fax Settings before the recent change

The invoice is broken down by Inbound, Outbound, FMC Inbound, but I have to run a separate Usage by Account report for each category. Please have separate columns with each category when I select "All" not a cumulative total that I can't match to Invoice.

I worked with Documo support and they suggested to add a feature request here. We had a user who was attempting to send an "Encrypted" fax via email. She did not know it was encrypted. When the bounce back email came back from Documo the "Error" field was blank. Can we add an error response code for if a document is Encrypted or Corrupted? Examples: “Document is encrypted. Please send an unencrypted version of the document.” "Document is corrupted. Please try attaching an sending a different version of the document" Having a blank error code makes it difficult to determine the cause of Fax failure. Also I was not able to even see the attempted fax by signing in as the user in the portal. It was not logging this attempted fax in the Outbound faxes history.

Customer would like a way to generate/export a report of all fax numbers with their email addresses assigned to it per account. So far she can only find a report that just generates the fax numbers and a report that generates fax numbers with only the account available. Thank you.

Right now we can only import contacts. We cannot see a way to export them as well. Can that be added?

Currently, when you attempt to export numbers from the numbers tab of the portal, it will only pull numbers for the entire main account. It does not allow for a list to be pulled for a sub account or department. We would like to see if this could be changed so that when searching for a department or sub account, the number export feature would only export a list for them and not the whole account. Additionally, it would be great if the users assigned to each number when exporting could be included in the CSV.

We would like to be able to export our current contacts list.

In the recently added Port Out PIN feature the support article ( https://help.documo.com/hc/en-us/articles/29201488079643-Port-Out-PINs ) states "You are unable to delete or edit a PIN" without explaining why that is so. Please make it possible to delete a PIN. I don't see any benefit to force us to leave the PIN there once created (while in general not forcing to have a PIN for every number, which is a good choice made.) This is useful for managing/monitoring/viewing authorized/expected port outs, and only they are left there.