Feature Requests

The development team confirmed that column definitions are not currently included in the API documentation. I'd like to see this added, so I am submitting this feature request through the portal.

Allow users to see all faxes for associated numbers even when sent through API

Either add the ability for users assigned to the number to see all outbound faxes on that number or create a new role called number administrator and allow users in that role to see all outbound faxes on the numbers assigned to them.

I think many could make use of the ability to apply changes to multiple users/subaccount users at once. Being able to update certain user details (caller ID, fax notification settings, etc) of multiple users the same way we can delete and transfer multiple users via checklist would save a lot of time when making repetitive changes. Thanks for the consideration!

I believe there should be a feature that allows the company branded login page prioritize SSO login, and hide the native login option unless clicked. We should be able to have the login just show "Log in with SSO", with a link underneath that says "Login with username/password" which would then show the username/password fields for login using Documo credentials. Also, when SSO is enforced, the option to login with username/password should be completely hidden on the company branded login pages.

The current user import CSV only lists five supported fields (First Name, Last Name, Email, User Role, and Password). However, I know more fields are supported. They're just not shown in the CSV example. Other supported fields are Fax Caller ID, Password (TRUE/FALSE), Fax CSID, Fax (TRUE/FALSE), and Drive (TRUE/FALSE). I would love to see a more robust user import CSR that at least supports uploading all fields under a user's fax tab.

Ability to select multiple faxes and forward them to the same number.

We need a way to sort through the History tab and easily preview faxes without opening each individually. Maybe a hover over popup or a preview screen below or to the side.

Incorporate a step into the fax blast process by which a sample (just the first record) is presented for review before sending. This is more important in this section than regular faxing because senders stand the risk of mislabeling fields, or attaching a wrong file that will go out to hundreds of fax numbers.

Allow the Administrator to have all incoming and outgoing faxes for the entire account to be saved to a specific location that is not viewable or accessible by non-admins. Just as an FYI, We are a law firm and all incoming and outgoing faxes that are transmitted/received by our physical fax machine, are saved on our server and Onedrive, along with the cover pages, in PDF format, to preserve the requirements we are subject to in our state. We use a commercial Sharp fax machine.