Feature Requests

The .exe file itself is too big to be uploaded into some RMMs for scripting purposes. A download URL will allow admins to silently install the software onto devices for faster implementation of this product. Support said there is no download URL and there is nothing of the sort in website elements. Even an .exe that's smaller and downloads the app files would suffice.

At the Admin level, we would like to disable users from creating their own fax cover pages and only have the ability to use our company's custom cover page, which ideally would be automatic (like the email to fax setting has)

Allow users to see all faxes for associated numbers even when sent through API

I would like to be able to move documents to a folder (archive?) once they are signed and reviewed/downloaded by me to make the dashboard less cluttered

We want to have the ability to add fields automatically to the names of our sent faxes. As an example, it would be great to have the subject line added to the file so we can more easily find the file in the future if we are trying to track it down. This prevents us from having to rename every file as an additional step.

I get about 3000 faxes a month and must store them for 7 years. What I would like to do is have a unique id added to the pdf and the file name. Id like to have a unique id/the faxid apended to the printed/pdf copy and the file name in combination with sftp this would allow me to refrence the exact fax in my order management system and ditch storing a paper copy.

When we start a port in request (before it was even accepted by the losing carrier) it seems that you start routing faxes (coming from your own network) to the number internally (so if we - as a Documo user - send a fax to this number from our Documo account it will come in through Documo and will not go to the old provider.) This is wrong and unexpected given that the number has not yet ported over to you. Please change this, so that it doesn't route internally (intra-network) until the porting fully completes.

After having input almost 200 contacts into our new Documo fax system and having to change the country code each and every time for the fax and phone #'s of each contact --- we would love to ask if you could please give clinics the ability to choose the country that they live in as a default and then we won't have to manually change to Canada 2X for each contact. It would be a great time saver! Thank you!

it's really annoying having to say "yes I'm sure" every time you want to remove an individual tag from a fax. maybe you can add an option that essentially says "do not ask me again" so the people who don't want that second step of verification aren't slowed down when it comes to removing unnecessary tags. ever since this feature was added it has slowed down my team by a noticeable margin.