Fax retry to be scheduled after hours
J
Jim Adams
When we have fax failures due to busy fax or whatever the reason and documo automatically retries 3 times and then gives up, would it be possible to have it try another 3 times, but do it after normal business hours? Or try the first time and the other 2 tries are done after hours. All of our customers are clinics and their faxes are extremely busy during the day.
G
Grace Kendree
Jim Adams yes you can use API to complete the same action. View the scheduledDate parameter for the Send Fax endpoint here: https://docs.documo.com/#4c501802-7d0b-4e70-98ef-64249d3606fb
G
Grace Kendree
Hello Jim Adams! We don't have a way to automatically try after hours if your fax fails, however you can schedule a fax for your desired time in the portal. Instead of clicking 'Send', click 'Send Later' and schedule your desired date and time. Hope this helps!
J
Jim Adams
Grace Kendree I think that would be great if we were using the portal to send, but we are interfacing with the api to originate the fax. Is there a way to make that same thing happen through an api call?