Allow fax optimization through the integration
C
Canvas API Robot
Our EHR has an integration with Documo so our customers can fax directly in the EHR. The issue we are facing is when sending through the integration, the fax optimization is for text so customers that are sending images/graph results to the specialist, the images are not picking up in the fax. When I reached out to support they said the only way to darken the image is to send through the portal and select the fax optimization option. My request is to have the fax optimization default to auto rather than text for better visibility on all areas of the document.
G
Grace Kendree
Canvas API Robot Although the setting can't be managed via API, optimizeFax can be set in the body when sending a fax via API. Learn more about it here: https://docs.documo.com/#4c501802-7d0b-4e70-98ef-64249d3606fb
C
Canvas API Robot
Grace Kendree We could use some more assistance.
We updated our code to pass optimizeFax as image, but it did not work.
What we noticed was the documentation uses the url v1/faxes but when you are doing it directly in the Documo UI we see the request [see Image Optimize 1]
Which uses a different URL that is not documented and the optimization parameter is spelled with an s as optimiseFax. [See image Optimize 2]
But this code is not working to make the optimization image. [See image Optimize 3]
G
Grace Kendree
Hello Canvas API Robot! There's a setting that can be set on the parent account level or department level. To set this, click on your initials, Account Settings, Fax tab and scroll until you see Default fax optimization type (see screenshot). To set it on the department level, manage the department's account settings, go to the fax tab, and change it there. You'll also want to check your API integration to ensure the default is set to Auto rather than text or image.
C
Canvas API Robot
Hi Grace Kendree Is it possible to set the default as auto through the API? When I spoke with support, they said this was not possible. If so, can you point me to the docs on how to update?
G
Grace Kendree
Canvas API Robot: Unfortunately this isn't a setting that you can set via API.
C
Canvas API Robot
Grace Kendree Okay. Can you provide context on what you meant by 'You'll also want to check your API integration to ensure the default is set to Auto rather than text or image'?