Allow Deletion of Port Out PINs
planned
Y
Yisroel Adler
In the recently added Port Out PIN feature the support article (https://help.documo.com/hc/en-us/articles/29201488079643-Port-Out-PINs) states "You are unable to delete or edit a PIN" without explaining why that is so.
Please make it possible to delete a PIN. I don't see any benefit to force us to leave the PIN there once created (while in general not forcing to have a PIN for every number, which is a good choice made.)
This is useful for managing/monitoring/viewing authorized/expected port outs, and only they are left there.
G
Grace Kendree
planned
G
Grace Kendree
Yisroel Adler Understood! We have created a ticket for this improvement.
G
Grace Kendree
Hello Yisroel Adler ! Unfortunately if the PIN is deleted prior to the completion of the port out, it'll be rejected because it is tied with our telecom provider. If a PIN is set to a single number, once that number ports out and is removed from the portal, the PIN will also get deleted.
Y
Yisroel Adler
Grace Kendree indeed I may want to delete the PIN if the PIN was provided in error and the port out is unauthorized, or if I gave an expiration on the PIN to be used (for accounts that have been suspended from service etc. and should not be able to port out).
I know I can simply overwrite it with a PIN no one knows... but that means it stays there on that page while we don't intend that number to be ported out at all.
So you should allow the deletion of the PIN, and the requests should be rejected (as it would if I'd never created a PIN in the first place).
And also - if I need to modify a PIN - editing a PIN with an Edit option is much more intuitive and self understood than having to know that creating a new one for the same number would overwrite the old one.