The following changes will be made to the Documo platform no sooner than Wednesday, August 5th, 2026:
✨ New Features & Improvements
Documents & Workspaces
- Faster Extraction Processing— We've increased the parallel processing capabilities for extraction requests, leading to quicker document processing times.
Converter
- Improved Landscape PDF Handling— We now automatically rotate landscape PDF pages to ensure they properly fill the fax page when converted to TIFF.
🐛 Bug Fixes
Fax
- Fixed an issue where rotating faxes didn't work when using the bulk View/Print option.
- Fixed an issue where the User Fax Settings page incorrectly displayed the logged-in user's fax settings instead of the settings for the user being viewed.
- Fixed an issue that caused the queue for stuck faxes to get stuck due to an 'Invalid DateTime' error.
- Fixed an issue where the 'POST to FTP' button was visible even when an account had no FTP configuration set up.
- Fixed an issue that prevented users from resending or forwarding faxes belonging to other users.
- Fixed an internal issue related to default result codes for fax messages.
- Fixed an issue that caused fax number porting to fail when a street address contained a lowercase directional (e.g., 'north' instead of 'North').
- Fixed an issue where tags from an original fax were not inherited by a forwarded fax.
Documents & Workspaces
- Fixed an issue that caused a page crash when filtering documents by a single day.
- Fixed an issue where document extraction incorrectly handled certain values, such as MRN, with the wrong data type.
Identity & Access
- Fixed an issue where the 'Contact Us' email link added an extra '+' character to the support email address.
- Fixed an issue where users who were soft-deleted were still being incorrectly provided to Identity Providers.
- Fixed an issue where errors in requesting user roles were not displayed when inviting or creating new users.
EHR
- Fixed an issue where patient searches in the NextGen and NextGen DM platforms returned no results when a Date of Birth was included in the search criteria.